It can be incredibly frustrating when your ring doorbell isn’t showing you video. Whether you’re trying to keep an eye on your front porch or find out who’s at the door, having a functioning video feed is essential.
This article will look at some troubleshooting tips to help you get your ring video doorbell running smoothly again.
Troubleshooting Tips for Ring Video Doorbells
If your ring video doorbell isn’t showing video, there are a few simple troubleshooting steps you can take to try and get it working again.
Start by checking your Wi-Fi connection, ensuring it’s strong and reliable.
Then check the Ring app settings and make sure everything is set up correctly.
You should also check the video quality setting, as this will determine the resolution of your doorbell’s video feed. Then check the power supply. Your ring doorbell needs a steady flow of power to function properly.
Finally, check the camera itself. Ensure it’s mounted correctly and no obstructions are blocking the view.
Check Your Wi-Fi Connection
If you’re having trouble getting your ring video doorbell to show video, the first thing you should do is check your Wi-Fi connection. A strong, reliable internet connection is necessary for ring video doorbells to work correctly.
Check your router to make sure it’s stable and that you have good signal strength. You may need to move closer to the router or use a Wi-Fi extender if the signal is weak. If your Wi-Fi password has changed recently, update your Ring app with the new information.
Additionally, look at the speed of your internet connection. Make sure it’s fast enough to support streaming video. If it’s too slow, you may need to upgrade your service.
Check the Ring App Settings
If you’ve checked the Wi-Fi connection and the Ring app settings, the next step is to check the video quality setting. The ring video doorbell can be set to record videos in either 1080p or 720p.
You can check and change the video quality setting in the camera settings menu of the Ring app. Ensure it is set to 1080p, as lower-quality videos may not be displayed in the Ring app.
If the video quality setting is set to 1080p and you’re still not seeing any video, try turning the setting off and then back on again. Additionally, make sure that the “live view” feature is turned on in the app. This will allow you to view live video from your ring video doorbell.
Check the Video Quality Setting
If the video still isn’t showing after checking your Wi-Fi connection, app settings, and power supply, it’s time to check the video quality setting.
To do this, open the Ring app and select the device you’re having trouble with.
Then, select “device settings” and look for the “video quality” option. Here, you can choose from various video qualities, from higher-quality HD to lower-quality SD video.
Selecting a higher-quality video will require more bandwidth, so choosing a lower-quality video setting may help with connection issues. Additionally, make sure the “enable HD video” setting is checked. This will ensure the ring doorbell sends the highest quality video available.
Check the Power Supply
If your ring video doorbell is still not showing video after you’ve checked all the settings, it’s time to check the power supply.
You’ll want to check whether the power source is working, the cables are connected properly, and the doorbell is hardwired correctly.
You should also check the transformer’s voltage, as the doorbell requires 16 to 24 volts, and anything lower than this won’t work.
If you’re using a battery-powered doorbell, check that the batteries are correctly installed and that the battery is charged. If you need to replace the power supply, purchase the correct type for your doorbell.
Check the Camera
If the other tips haven’t solved the issue, it’s time to look closer at the camera. Start by removing the faceplate and checking that all the cables are firmly in place.
If anything looks loose, try tightening the connection and re-installing the faceplate. You may also want to check the lens for any dirt or dust blocking the view. If you find any, clean it off gently with a soft cloth. If your ring doorbell still isn’t showing video, it’s probably time to contact customer support.
Potential Issues with the Hardware
If all the troubleshooting tips above haven’t resolved the issue, there could be an issue with the hardware.
If this is the case, there are a few steps you can take to diagnose the problem.
First, check for any available firmware updates for your ring video doorbell. Firmware updates can often help to fix any existing issues, so it’s always a good idea to keep your ring doorbell up-to-date.
You can check for and install any available updates through the Ring app.
Secondly, inspect the doorbell for any physical damage that could impact its performance. If any of the wiring or components are damaged, this could be the cause of the issue. If you’ve determined the problem is hardware-related, you may need to contact customer support or consider replacing the device.
Check for Firmware Updates
If your ring doorbell isn’t showing video, it could be due to an outdated firmware version. Firmware updates are regularly released by Ring to help improve the performance and stability of their products.
Open the Ring app and select the doorbell to check if a firmware update is available.
Then, select “device health,” and you should be able to see if a firmware update is available. If so, follow the on-screen instructions to install the firmware update. This can take a few minutes, so make sure you’re in a place with a stable Wi-Fi connection.
Check for Physical Damage
It may be a physical issue if your ring doorbell still isn’t working after checking all the settings and the power supply. Physical damage could be preventing it from functioning correctly.
Check for any visible damage, such as cracks or dents on the doorbell itself. Also, look at the mounting bracket to ensure it is secure and not damaged.
Double-check that all connections are secure if your doorbell was recently removed or installed. If you find any damage, you’ll need to replace the doorbell; the replacement should be covered if you have a warranty. You can buy a replacement doorbell from the Ring website if the warranty does not cover the damage.
Conclusion
If you’ve tried all the troubleshooting tips for your ring video doorbell and you’re still not seeing any video, the issue may be with the hardware. Sometimes, the problem may be a faulty power supply, a damaged camera, or a firmware issue.
If you’re still not seeing any video, it’s best to contact customer service for further assistance. They can help you determine whether or not the issue is with the hardware and guide you through the steps to get your doorbell up and running again.